The QA Analysis node runs automatically at the end of every call. It reads the full conversation transcript and evaluates the sentiment and outcome of the call.
This node is added to every agent by default and cannot be edited or removed. It works from the very first call with no setup needed.
What it does
After every call ends, the QA node analyses the conversation and determines:
- Sentiment — whether the customer’s overall tone was positive, neutral, or negative
- Call outcome — a summary of how the conversation went
Where results appear
Call Outcome page — All QA results are available here. You can see sentiment, outcome summaries, and trends across all calls for this agent.
Leads page — Calls where the sentiment was positive are surfaced here as potential leads. Calls with neutral or negative sentiment do not appear in Leads.
See Call Outcome and Leads for more details. 
