Call Outcome - Voicerix

Call Outcome is campaign-specific analytics. Select a campaign to see how its calls performed — what the customer sentiment was, how each call ended, and the context the agent captured. Data comes from the QA Analysis node which runs automatically after every call.

Sentiment

Every call is tagged with a sentiment based on the customer’s overall tone:

Sentiment	Meaning
Positive	Customer responded well, open to the conversation
Neutral	No strong positive or negative signal
Negative	Customer was resistant or dissatisfied

Disposition

Disposition shows how the call ended:

Disposition	Meaning
Completed	The agent reached the End Call node and closed naturally
Caller Ended	The customer hung up before the agent finished
Voicemail	The call connected to a voicemail system
Time Limit	The call hit the Max Call Duration limit
No Response	The caller went silent and the idle timeout triggered
Call Failed	A system or connection error ended the call

Call Detail

Click any call to open its detail — transcript, recording, sentiment, disposition, and all variables the agent extracted during the conversation.

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