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Calls History shows every call that has gone through your agents — inbound and outbound. Use filters to narrow down exactly what you are looking for, and export the results when you need them outside the platform.

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Filters

Apply one or more filters to find specific calls:
  • Date range — narrow to a specific time period
  • Agent — filter by a specific agent
  • Phone number — search by the caller or called number
  • Disposition — filter by how the call ended (Completed, Voicemail, Failed, etc.)
  • Sentiment — filter by Positive, Neutral, or Negative outcome
  • Duration — find calls above or below a certain length
Filters can be combined. Apply as many as you need to get to the exact data you want.

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Call Detail

Click any call to open its full detail — transcript, recording, duration, sentiment, disposition, and variables extracted during the conversation.

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Export

Download the filtered call list as a CSV using the Download button. The export includes all visible columns for the current filter selection.