> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voicerix.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Global Node

> Instructions that apply across the entire conversation — tone, company info, and fallback behaviour.

The **Global Node** contains instructions that are shared across all nodes where **Add Global Prompt** is turned on. Instead of repeating the same instructions in every node, you write them once here and they apply everywhere.

<Note>
  Every agent has exactly one Global Node. You cannot delete it or add more than one.
</Note>

## What to put in the Global Node

Use the Global Node for things that should be consistent throughout the entire call:

* **Tone and personality** — how the agent should sound (friendly, professional, concise)
* **Company information** — company name, product name, contact details
* **Language instructions** — stick to Hindi, mix English only for technical terms, etc.
* **Fallback behaviour** — what to do if the user goes off-topic or asks something unrelated
* **Boundaries** — what the agent should never say or do

Example:

```
You are a professional and friendly assistant for FinQuick Loans.
Always speak politely and keep responses short and clear.
Do not discuss topics unrelated to the customer's loan or payment.
If the customer asks something you cannot answer, say you will have a team member follow up.
Never mention competitor names or make promises you cannot keep.
```

## Settings

**Prompt**
The shared instructions written here are injected into every node that has **Add Global Prompt** turned on.

<Tip>
  Keep the Global Node focused on behaviour rules and context. The specific conversation steps belong in the individual Agent Nodes.
</Tip>