> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voicerix.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Follow-ups

> View and track all follow-up calls scheduled by your agents after conversations.

Follow-up calls are shown here only if the agent handling the original call has a **Follow-up Node** configured. Without it, no follow-ups are scheduled and this page will be empty.

See [Follow-up Node](/workspace/nodes/follow-up) for how to set up the node and define the follow-up goal.

***

## What You See Here

<div style={{ display: "flex", gap: "2rem", alignItems: "flex-start" }}>
  <div style={{ flex: 1 }}>
    After every call, the Follow-up Node reads the transcript and decides whether to schedule a follow-up. All scheduled, completed, and failed follow-up calls appear here.

    Each row shows:

    * **Contact** — the phone number that was called
    * **Agent** — the agent that handled the original call
    * **Scheduled At** — when the follow-up call is set to go out
    * **Status** — whether the follow-up is pending, completed, or failed
    * **Attempt** — which follow-up attempt this is (1st, 2nd, and so on)

    You can use this page to monitor which contacts are in the follow-up cycle and how far along they are.
  </div>

  <div style={{ flexShrink: 0 }}>
    <img src="https://mintcdn.com/metaqualt/GkkreKPoKMUMJ12p/images/v-follow-up.png?fit=max&auto=format&n=GkkreKPoKMUMJ12p&q=85&s=5f34d52d81e251a082a0f73bf5a97ece" alt="Follow-ups list" style={{ width: "260px", borderRadius: "8px", objectFit: "contain" }} width="479" height="783" data-path="images/v-follow-up.png" />
  </div>
</div>

***

## How Follow-ups Work

1. A call ends → the Follow-up Node reads the full transcript
2. AI evaluates the transcript against the **Follow-up Goal** you defined in the node
3. If a follow-up is needed → a call is scheduled within the **Default Delay** window
4. The follow-up call goes through the same agent
5. After the follow-up call ends, the process repeats until the **Max Follow-up Calls** limit is reached or the contact converts

If the contact does not answer, the system retries up to **Max Retries (No Answer)** times with a **Retry Delay** between attempts — these retries do not count against the Max Follow-up Calls limit.

All of this happens automatically. No manual action is needed once the node is configured.