> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voicerix.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Call Outcome

> Review sentiment and disposition of calls within a campaign.

Call Outcome is campaign-specific analytics. Select a campaign to see how its calls performed — what the customer sentiment was, how each call ended, and the context the agent captured. Data comes from the [QA Analysis](/workspace/nodes/qa-analysis) node which runs automatically after every call.

***

## Sentiment

Every call is tagged with a sentiment based on the customer's overall tone:

| Sentiment    | Meaning                                           |
| ------------ | ------------------------------------------------- |
| **Positive** | Customer responded well, open to the conversation |
| **Neutral**  | No strong positive or negative signal             |
| **Negative** | Customer was resistant or dissatisfied            |

***

## Disposition

Disposition shows how the call ended:

| Disposition      | Meaning                                                  |
| ---------------- | -------------------------------------------------------- |
| **Completed**    | The agent reached the End Call node and closed naturally |
| **Caller Ended** | The customer hung up before the agent finished           |
| **Voicemail**    | The call connected to a voicemail system                 |
| **Time Limit**   | The call hit the Max Call Duration limit                 |
| **No Response**  | The caller went silent and the idle timeout triggered    |
| **Call Failed**  | A system or connection error ended the call              |

***

## Call Detail

Click any call to open its detail — transcript, recording, sentiment, disposition, and all variables the agent extracted during the conversation.